1. Types of Information We Collect

Sen Mộc Spa only collects personal details when you voluntarily provide them through online booking slots, member registrations, or direct interaction with our wellness advisor:

• Full Name (to personalize greetings and address you correctly as "Anh" or "Chị").
• Mobile phone number (to verify booking appointments, prevent duplicate orders, and contact you when necessary).
• Birthdate and Gender (optional) to personalize wellness therapies and send member promotions.
• Service history used at the spa, notes on physical fatigue, or special requests regarding therapists.
• Payment details, invoice IDs for payment verification or refunds.

2. Purpose of Collecting & Using Data

Personal information collected from you will only be used for legitimate spa service purposes, including:

• Assisting in looking up accurate available time slots and completing the booking process quickly.
• Creating secure payment links via automatic digital gateways (like E-wallet, SePay) for your booking code.
• Helping wellness advisors understand your health conditions (e.g. cold limbs, neck tension) to serve you best.
• Managing repeat customer accounts, reward points, and membership tiers.
• Receiving feedback and reviews to improve spa service quality.

3. Sharing of Personal Information

We are committed not to sell, trade, or disclose your personal data to any unrelated third parties outside of the Sen Mộc Spa network. Information may be shared in limited cases:

• Internal sharing between spa branches and designated therapists to prepare rooms and herbal ingredients for you.
• Providing order details and amount to secure payment infrastructure providers (e.g. SePay/E-wallet gateways) to process transactions. These providers are also legally bound to secure transaction data.
• Disclosing details upon written request from authorized legal bodies for investigation or public safety.

4. Access & Control

You have full control over the personal data you have provided to us. At any time, you can:

• Request to check, correct, or update your member profile.
• Request full deletion of your phone number, account, or chat history on our site.
• Opt-out of spa promotional notifications or text messages.

* To request these actions, please contact the hotline: 0704493839 or send an email to: senmocspa@gmail.com.

5. Cookies Policy

Our website uses cookies to enhance your browsing experience. Cookies help the system remember login states, pending bookings, cookie consent agreements, and chat logs with the advisor Thiên Kim to prevent interruptions on reload. You can disable cookies in browser settings, though it may affect some interactive site features.

6. Changes to Privacy Policy

This policy was updated in June 2026. Depending on regulatory changes or operations needs, we may adjust this policy occasionally. Adjustments will be posted here.